FAQ

Frequently Asked Questions

You are certainly not the only one with many questions. That’s why we have summarized the most frequently asked questions and answers for you here.



Battery calibration

A rechargeable battery is an energy carrier that loses its storage capacity over time. By a so-called calibration, the “health” of the battery can be refreshed in order to provide short-term solutions. To calibrate the battery, you can find some apps in the Google Play Store.

Connecting to the PC

Connect your Cyrus device and the PC with an original Cyrus Micro-USB or Cyrus USB-C cable. Plug one connector into the Cyrus Phone and the other connector into the USB port of your PC. If the Cyrus Phone is not detected automatically, please select the profile for data transfer on the mobile phone. To do this, pull down the notification bar on the mobile phone and click on the USB connection. Now select the item “File transfer”. A new data carrier should then appear on your PC (workstation).

Device data backup

Backup using an external software: The management of a device with an external software is particularly suitable if you want to manage several devices or simply to have an overview of your own data at all times. Programs for this are available in the Google Play Store. The utilisation of the programs is usually described by the providers of the app.

Backup with a Micro-SD card: The backup of your data (not the phone contacts) can be done via the installed File Explorer/Dateimanager. Here you can see all available media and manage the data accordingly. For example, if you want to copy, cut or delete an item, tap and hold the file(s), then select the appropriate option.

There is an option “Import/Export” in the Contacts app for securing phone contacts. First select the contacts to be exported by tapping and holding, click on the menu at the top right corner of the screen and select “Import/Export”. You will now be asked for a source, select “Phone” and then “Next”. Then you will be asked for the destination. Select the Micro SD card you have inserted and confirm with “OK”. A message should now appear informing you about the export of the contacts. You can see the progress of the export in the notification bar.

Backup via e-mail accounts (cloud): Backup here is usually done via synchronization with a previously created account. If you have not created an account, please add one first: Via the settings/account you can add a new account of your choice. As soon as the account has been set up with the correct access data, it is linked to the device. In the options of the saved account, you can select the content to be synchronized. Now, if an account is saved in it and the synchronization of the contacts is checked, the contacts will be synchronized.

Most email providers offer cloud storage to back up the remaining data on your device. An app for linking the storage is often also offered. In this case, search for the app on Playstore and set up your access with the required access data. You can also make synchronization settings here, as soon as the link is established.

Add email accounts

You can add an e-mail account under ” Accounts ” in the settings. Once an account has been added, synchronization settings will be available in the associated account. The account function makes it possible to synchronize contacts and calendars. An Internet connection is required to synchronize the data.

Connection to a hands-free kit

Connection to a hands-free kit is generally possible with all Cyrus phones. To do this, activate the Bluetooth function on both devices, select the device to be paired, and enter the specified password.
The transfer of SIM card contacts is only possible if the Cyrus Phone is equipped with the SIM Access profile. Transmission is not possible without this profile. The profile is supported by all smartphones. Keyboard phones without Android operating system usually do not meet this requirement. Retrofitting is not possible here.

Complaint

If you have any complaints, our service centres will be happy to assist you. We make every effort to resolve most of your problems by telephone or e-mail. However, an exact diagnosis and/or repair is only possible on site. If you would like to send your device to us for inspection and repair, please follow the procedure below:

Please fill out the repair order first and enclose a copy of the invoice so that a warranty repair can be carried out. Then package it with your mobile phone and send the package to the following address:

Customers in Germany:
Cyrus Technology GmbH
Hergelsbendenstraße 49
52080 Aachen

Customers in Switzerland:
Mobiletouch AG
Spinnerei Lettenstrasse
8192 Zweidlen

Incorrect and incomplete information on delivery will considerably delay the warranty repair. We therefore ask you in your own interest to follow the instructions given above. You will automatically receive a notification of receipt of your device as soon as it is registered in our system.


SERVICE is our top priority.

Neither the manual nor Youtube tutorials could help, nor did the FAQs answer your question?

Then please contact us via our topic-related contact forms on our homepage or use one of our social media portals.

We will be happy to handle your service request every working day by telephone, starting from 09.00 to 12.00am and from 2.00 a to 6.00pm, under +49 (0)241 / 93 91 27-0