Quality starts with the individual components and continues with after-sales service following our philosophy.
This is why we have our own service workshop in Aachen, which can carry out all repair work on your Cyrus Phone. Here we centralize all service tasks in our service department, for optimal customer care from the very beginning, and guarantee personal support by our staff on site.
SERVICE is our top priority.
Neither the manual nor Youtube tutorials could help, nor did the FAQs answer your question?
Then please contact us via our topic-related contact forms on our homepage or use one of our social media portals.
We will be happy to handle your service request every working day by telephone, starting from 09.00 to 12.00am and from 2.00 a to 6.00pm.
Our in-house service workshop has a solution ready to hand for almost every request. Order the repair via our Contact > Support and send us your device including an error description as well as a copy of the invoice. If the defect is covered by the manufacturer’s warranty, we will cover the repair costs for you.
Detailed information can be found under Service > Repair.
Attach repair order form, device and copy of invoice
Send to us
Cyrus Technology GmbH
80 Pine Street
New York, NY 10005
Cyrus US Service Center
wait for repair time
get device back
We repair damage within the warranty period, free of charge
Even the most robust mobile phone can have some problems. Within the warranty period, we will pay the repair costs for you, provided that the damage was not caused by your own fault and improper use.
Our service workshop offers simple handling
Contact us, request repair, send in the device, receive confirmation of receipt and, if necessary, a quotation, release the repair, wait for processing time and receive the repaired device back after it has passed the tests.
Beyond the warranty claims according to the offer
Damage caused by improper use is not covered by the warranty, but can be repaired by our service workshop in no time.
More detailed information can be found at
Service > Warranty.
Don’t miss a thing! With the Cyrus-Newsletter we provide you with regular news about our product portfolio, service updates and promotions by e-mail. Order our Cyrus newsletter here!
Can be cancelled at any time by sending an e-mail to email@example.com or by post to Cyrus Technology GmbH, Hergelsbendenstraße 49, 52080 Aachen, Germany