SERVICE & SUPPORT
More than just development – Cyrus provides ongoing support for your project
Our services do not end with the delivery of a device. We offer comprehensive service and support throughout the entire product life cycle – from device provisioning and enrollment to maintenance and long-term support.
More than just development – Cyrus provides ongoing support for your project
Our services do not end with the delivery of a device. We offer comprehensive service and support throughout the entire product life cycle – from device provisioning and enrollment to maintenance and long-term support.
ROLLOUT & ENROLLMENT –
PUTTING DEVICES INTO OPERATION
We support you in the company-wide introduction of your solution:
- Pre-configuration & device pre-configuration
- User assignment & serial number management
- Integration into existing MDM structures
- Automated OTA deployment of software & settings
Smooth commissioning – even for large rollouts or international teams.
ROLLOUT & ENROLLMENT –
PUTTING DEVICES INTO OPERATION
We support you in the company-wide introduction of your solution:
- Pre-configuration & device pre-configuration
- User assignment & serial number management
- Integration into existing MDM structures
- Automated OTA deployment of software & settings
Smooth commissioning – even for large rollouts or international teams.
MOBILE DEVICE MANAGEMENT (MDM)
Cyrus offers its own MDM solution – optionally also fully managed:
- User management & remote maintenance
- Lockout in case of device loss
- Device groups & security policies
- App distribution & remote configuration
Alternatively: Connection to existing MDMs such as Microsoft Intune, SOTI, or VMware Workspace ONE
MOBILE DEVICE MANAGEMENT (MDM)
Cyrus offers its own MDM solution – optionally also fully managed:
- User management & remote maintenance
- Lockout in case of device loss
- Device groups & security policies
- App distribution & remote configuration
Alternatively: Connection to existing MDMs such as Microsoft Intune, SOTI, or VMware Workspace ONE
OTA- OVER-THE-AIR
UPDATES VIA GERMAN
INFRASTRUCTURE
OTA- OVER-THE-AIR
UPDATES ÜBER DEUTSCHE
INFRASTRUKTUR
Our OTA platform enables:
- Firmware and security updates
- Application push and system maintenance
- Time-controlled or role-based distribution
- Hosting on German servers – ISO 27001 compliant
Your devices remain secure, up to date, and controlled – even across distributed locations.
Our OTA platform enables:
- Firmware and security updates
- Application push and system maintenance
- Time-controlled or role-based distribution
- Hosting on German servers – ISO 27001 compliant
Your devices remain secure, up to date, and controlled – even across distributed locations.
TECHNICAL SUPPORT & MAINTENANCE
- Hotline & technical contact
- Repair service & replacement devices
- Analysis & fault diagnosis
- Optional: Service Level Agreements (SLA)
Fast response, transparent processes, partnership-based cooperation.
TECHNICAL SUPPORT & MAINTENANCE
- Hotline & technical contact
- Repair service & replacement devices
- Analysis & fault diagnosis
- Optional: Service Level Agreements (SLA)
Fast response, transparent processes, partnership-based cooperation.
LONG-TERM SUPPORT –
EVEN AFTER THE SERIES
We offer:
- Product support throughout the entire life cycle
- Planning of refresh generations
- Technology transfer & documentation
- Consulting for migration or follow-up projects
Cyrus remains your partner even after the project is complete—technically, organizationally, and strategically.
LONG-TERM SUPPORT –
EVEN AFTER THE SERIES
We offer:
- Product support throughout the entire life cycle
- Planning of refresh generations
- Technology transfer & documentation
- Consulting for migration or follow-up projects
Cyrus remains your partner even after the project is complete—technically, organizationally, and strategically.